Delivery and returns

 

Delivery

The delivery methods, times and prices according to the delivery zones are detailed below:

FRANCE:

Colissimo signature on delivery - Metropolitan France (excluding DOM TOM) from 2 to 5 days. 7€, free from 335€.

Delivery to a pick up point - Metropolitan France (excluding DOM TOM) from 2 to 5 days. Free.

DHL signature on delivery 24/48h - Metropolitan France (excluding DOM TOM). from Monday to Friday. €10 free from €360.

EUROPE:

Belgium, Luxembourg, Germany, Netherlands:

Colissimo signature on delivery. From 3 to 5 days. 9€.

DHL signature on delivery 24/48h. From Monday to Friday. 15€.

 

Spain, Italy, Austria, Portugal, Ireland, Denmark:

Colissimo signature on delivery. From 3 to 6 days. 10€.

DHL signature on delivery 24/48h. From Monday to Friday. 16€.

 

Finland, Greece, Sweden:

DHL signature on delivery 24/48h. From Monday to Friday. 20€.

 

Hungary, Czech Republic, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia:

DHL signature on delivery 24/48h. From Monday to Friday. 22€.

 

The shipping costs will automatically appear in your basket, according to the following rate: 

 Delivery rates in Metropolitan France (excluding DOM TOM) and Europe:
Destination  Service Franco Shipping costs (below free) Delivery time
France Colissimo signature on delivery Free from 335 € 7€ 2 to 5 days 

Pick up point  Free € 0€ 2 to 5 days 

DHL signature on delivery Free from 360 € 10 24/48h 

Belgium, Luxembourg, Germany, Netherlands

DHL signature on delivery 15€ 24/48h 
Colissimo signature on delivery 9 3 to 5 days 

Spain, Italy, Austria, Portugal, Ireland, Denmark

DHL signature on delivery 16€ 24/48h 
Colissimo signature on delivery 10€ 3 to 6 days 

Finland, Greece, Sweden, Norway

DHL signature on delivery 20€ 24/48h 
Hungary, Czech Republic, Croatia, Estonia, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia DHL signature on delivery 22€ 24/48h 
 
Order preparation

The order is prepared and sent to the customer after receipt of payment.

The order preparation times can vary from 2 to 5 days (period of high demand). 

The above times are indicative; GIGI CLOZEAU nevertheless undertakes to make its best efforts to deliver the Products ordered as soon as possible.

We invite you to consult our T&Cs for complete information.

 

Return of Products and Exchanges

Returns are free only for France within 14 days of receipt of the order and within the limit of one return per order.

You can make an exchange if you wish.

Return packages are your responsibility. The return label that will be sent to you is without insurance, if you wish to choose the insurance option, you must use your own label purchased from your carrier.

"Custom" items orders are made exclusively for the customer, when placing the order the customer is informed that returns are not possible for custom products. 

How to make a return

On the website in the section my account / my orders, click on return or exchange. For an exchange, fill in the Comment field specifying thee jewel desired for the exchange: model, color, type of gold and size.

Upon receipt of your request we will send you your return label.

You can then edit and print your return form. Returns are processed within fourteen (14) days of receipt of your order. 

If necessary, you can contact us at contact@gigiclozeau.fr

In the event of a return, the Customer must return the Products ordered, in their packaging and in perfect condition, to GIGI CLOZEAU, without undue delay and, at the latest, within fourteen (14) days following the day of communication of its decision to withdraw.

The Customer's liability may be engaged in the event of depreciation of the Products and the impossibility of resale in the state resulting in particular from abnormal and excessive handling, or return of the Product in packaging of insufficient quality to ensure its protection.

In any case, the Customer is invited to contact GIGI CLOZEAU at the contact details referred to in article 2 above for any questions and/or additional clarifications concerning the Products.

 

If necessary you can contact us at the following address contact@gigiclozeau.fr or on 04 48 71 00 23 Monday to Friday from 9:30 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.

See our T&Cs for more information.